Frequently Asked About Our Terms
No. Our terms strictly prohibit multi-accounting. If we detect multiple accounts from the same player, we reserve the right to close all of them. We use device fingerprinting and transaction analysis to identify duplicate accounts, so there's no workaround.
Breaches range in severity. Minor rule violations may result in a warning; serious breaches like fraud, underage play, or terms of service violations can lead to account suspension or permanent closure. Closed accounts forfeit any remaining balance, and we won't refund deposits.
We can update these terms, but we'll announce significant changes on this page and via email to your registered address. You have seven days to review new terms; if you continue using your account after that period, you're deemed to have accepted them.
Your funds held in your account are separate from our operational accounts. However, deposits via DANA, OVO, GoPay and QRIS are processed directly by those payment providers. If our platform closes, contact our support team immediately; we'll attempt to return funds to your original payment method.
First, check your bank or payment app; DANA, OVO, GoPay and QRIS transfers usually arrive within 5 minutes. If it doesn't appear after 30 minutes, open a support ticket with your withdrawal reference number. We'll trace it with the payment provider within 48 hours.
You can request account deletion through the Help Centre settings menu. We'll close your account within 7 business days and delete your personal data after the minimum legal retention period. Any remaining balance will be refunded to your registered payment method.
Yes. Whether you play via desktop in Surabaya, on mobile in Bandung, or through our app, these terms apply equally. Mobile and app gameplay use the same account, login and withdrawal processes as the web platform.
